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MGM Resorts International's Rick Arpin provides an overview of what the market is saying, defines analytics and where shared services can play a role, provides guidance on getting the house in order and forecasts for the future in this past presentation.
As hospitality organizations aim to streamline non-value added back-office processes, fully evolving the shared service center is a must to create efficiencies, cut costs and define standardizations that are vital for scalable growth. In this session, Evention will map out how shared services has evolved over the years and share exciting real-world tested strategies for leveraging technology to optimize shared service.
Dinyar Mistry of 42 STATS Servalytics, shares the key to successful change management. A Change Management professional can be the difference between successful and failure. If both internal and external resistance develops, change may be prevented or difficulty and cost may far exceed the benefits the change would provide. Download to learn more ...
In order to enact change, leaders must engage and enable the entire organization, which can only be done with frequent and timely communication. Further, messages must be clear, credible and heartfelt about the direction of the change. Read on to learn more insight from Vinh Lien, Director of Finance & Accounting at Maple Leaf, on setting a successful change management initiative in action.
Barbara Hodge of SSON interviewed MGM's Karen Durkin to find out how MGM is redefining Finance to take a more strategic leadership role within the enterprise, and to build one unified Finance community. Also in this piece, read Karen's 4 tips to getting the most out of your finance team in the hospitality setting.
In this in-depth article, Michael Cullen, SVP, Shared Services for Marriott Business Services explains how shared services continue to add value for Marriott International. Michael will lead a session on "Realizing the Full Potential of Transformation" at the Shared Services & Outsourcing for Hospitality and Leisure Summit, August 11-13 in Las Vegas.
Robert Dunigan, SVP of Shared Services, Four Seasons Hotels & Resorts, presented this in-depth look at shared services on a global level including best practices for each function and ways to measure success.
Ed Martinez, who was VP of Shared Services at Wendy's at the time of this presentation, discussed implementing a new shared services center amidst an environment of change and M&A.
At the Shared Services for Hospitality & Leisure Summit, Rick Arpin, SVP & Corporate Controller, will lead a Site Tour of MGM Resorts' International Corporate Support Center. In anticipation of the event, Rick was kind enough to share his insights with you in a Q&A in which he discusses redefininig shared services talent, the question of whether to outsource or not and the latest solutions.
Max Fisher, VP of Financial Operations with Caesars Entertainment, shared this presentation about moving up the value chain.