Presentations

Shared Services' Role in Data & Analytics

Shared Services' Role in Data & Analytics

MGM Resorts International's Rick Arpin provides an overview of what the market is saying, defines analytics and where shared services can play a role, provides guidance on getting the house in order and forecasts for the future in this past presentation. 
Capture New Areas of Growth Across Your Organization

Capture New Areas of Growth Across Your Organization

As hospitality organizations aim to streamline non-value added back-office processes, fully evolving the shared service center is a must to create efficiencies, cut costs and define standardizations that are vital for scalable growth. In this session, Evention will map out how shared services has evolved over the years and share exciting real-world tested strategies for leveraging technology to optimize shared service.
Change Management in Hospitality, Travel and Leisure

Change Management in Hospitality, Travel and Leisure

Dinyar Mistry of 42 STATS Servalytics, shares the key to successful change management. A Change Management professional can be the difference between successful and failure. If both internal and external resistance develops, change may be prevented or difficulty and cost may far exceed the benefits the change would provide. Download to learn more ...
Structuring and Delivering Global Shared Services

Structuring and Delivering Global Shared Services

Robert Dunigan, SVP of Shared Services, Four Seasons Hotels & Resorts, presented this in-depth look at shared services on a global level including best practices for each function and ways to measure success.
Shared Services to Support Quick Service Restaurants

Shared Services to Support Quick Service Restaurants

Ed Martinez, who was VP of Shared Services at Wendy's at the time of this presentation, discussed implementing a new shared services center amidst an environment of change and M&A.
Shared Services: Moving up the Value Chain

Shared Services: Moving up the Value Chain

Max Fisher, VP of Financial Operations with Caesars Entertainment, shared this presentation about moving up the value chain.