Main Conference Day One

08:00 AM - 09:00 AM Registration and Morning Coffee

Chair’s Opening Remarks

09:00 AM - 09:20 AM Leapfrog Shared Services Masters – Embrace Next Generation Trends and Disruptors

Paul Jeruchimowitz, Accenture Strategy, Integrated Operating Model Practice Leader, Accenture

Paul Jeruchimowitz

Accenture Strategy, Integrated Operating Model Practice Leader
Accenture

09:20 AM - 10:00 AM Oracle’s Digital Transformation: The Path to Global Business Services

Loren Mahon, VP Global Finance Systems, Oracle


Loren Mahon

VP Global Finance Systems
Oracle

Talent Module

10:00 AM - 10:45 AM MGM Case Study: Looking to Potential to Find and Keep Next Generation Shared Services Talent

Vanesa Bui, Vice President of Hospitality Revenue, MGM Resorts International


Vanesa Bui

Vice President of Hospitality Revenue
MGM Resorts International

10:45 AM - 11:15 AM Morning Networking Break

Talent Module

11:15 AM - 12:00 PM DEEP DIVE: Keep Your People: Employee Engagement and Satisfaction

Seta Artinian, Director Gaming Tax & Leased Tenants, Caesars Entertainment Sara Millett, CFOps Engagements Manager, Caesars Entertainment


Seta Artinian

Director Gaming Tax & Leased Tenants
Caesars Entertainment

Sara Millett

CFOps Engagements Manager
Caesars Entertainment

Hui Wu-Curtis

Director of Business Results - Shared Services
Choice Hotels International

Mark Harmon

Manager, Vendor & Business Performance - Shared Services
Choice Hotels International

12:45 PM - 1:45 PM Lunch



Service Module

1:45 PM - 2:30 PM Cultivate Service Culture in Your Hospitality Shared Services Organization

Jan Carpineto, VP, Hotel Operations, Pinnacle Entertainment


Jan Carpineto

VP, Hotel Operations
Pinnacle Entertainment

2:30 PM - 3:00 PM Afternoon Networking Break



Service Module

3:00 PM - 3:45 PM DEEP DIVE: Debate Customization vs. Standardization

Jeff Steward, VP, Shared Services, Oakwood Worldwide


Jeff Steward

VP, Shared Services
Oakwood Worldwide

Service Module

3:45 PM - 4:30 PM DEEP DIVE: Property-Level Perspectives

Taraneh Bazzaz, Area Director of Finance, Four Seasons Hotel Las Vegas


Taraneh Bazzaz

Area Director of Finance
Four Seasons Hotel Las Vegas

4:30 PM - 5:15 PM What Shared Services Professionals Need to Know about Enterprise Risk Management

Bill Werner, Associate Professor, William F. Harrah College of Hotel Administration, University of Nevada, Las Vegas


Bill Werner

Associate Professor
William F. Harrah College of Hotel Administration, University of Nevada, Las Vegas

5:15 PM - 11:59 PM End of Day One