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Main Conference Day Two

08:30 AM - 09:00 AM Registration and Morning Coffee

09:00 AM - 09:15 AM Chair's Recap & Opening Remarks

Mark Hall, VP of Client Engagement, Hospitality, Accenture


Mark Hall

VP of Client Engagement, Hospitality
Accenture

Technology Module

09:15 AM - 10:00 AM How to Make Technology & Procurement Work for the Front End

Michael Kuenne, Vice President – Procurement & Technology Services, Extended Stay America


Michael Kuenne

Vice President – Procurement & Technology Services
Extended Stay America

Technology Module

10:00 AM - 10:45 AM DEEP DIVE: Supplier Relationships Management that Works

Joshua Glazer, Vice President, Strategic Sourcing- Services, Technology, and Supplies, Pinnacle Entertainment

Joshua Glazer

Vice President, Strategic Sourcing- Services, Technology, and Supplies
Pinnacle Entertainment

10:45 AM - 11:15 AM Morning Networking Break

11:15 AM - 12:00 PM Discussion Groups



12:00 PM - 1:00 PM Lunch & Snacks



Change Management Module

1:00 PM - 1:45 PM Embrace the Change: Strategies to Combat Fatigue and Promote Sustainability

Blayne Howser, Senior Director, Guest Relations & Insights, American Blue Ribbon Holdings


Blayne Howser

Senior Director, Guest Relations & Insights
American Blue Ribbon Holdings

Change Management Module

1:45 PM - 2:30 PM DEEP DIVE: Effective Early Days Change Management

Robert Dunigan, Senior Vice President of Shared Services, Four Seasons Hotels and Resorts


Robert Dunigan

Senior Vice President of Shared Services
Four Seasons Hotels and Resorts

2:30 PM - 3:00 PM Closing Town Hall: Tips to Take Home



3:00 PM - 11:59 PM Close of Conference – See You Next Year!